Updated June 19, 2026

These terms apply at the time of transaction and supersede the terms printed on any receipt.

1. Agreement: In exchange for payment, Flippit will ship your item to the address you specify, subject to the terms below.

2. Standard Service: For the flat fee published, Flippit will inspect and log, re-pack, ship via ground service anywhere in the U.S. and track any lawful item(s) not subject to restriction that fit(s) in the standard Flippit 8”´10” bubble pouch or Oversize 11” ´ 13” ´4” bubble pouch. Each order is covered up to $100 against loss or damage, as detailed below. Delivery estimated in 7-10 business days within the 48 continental states.

3. Placing Your Order, Confirmation & Acceptance: By placing an order, you represent that any item you deposit complies with all applicable laws and regulations and is eligible for transportation by the carrier selected by Flippit. Once you place your order, Flippit will send you a confirmation of your order by email and text, if opted in. It is your responsibility to verify the accuracy of the delivery address. Prior to accepting your order for shipment, Flippit will inspect and log your item(s) to confirm that the order conforms to applicable carrier and government regulations for shipment, as described in ¶ 7, below. You acknowledge that, in the unlikely event that Flippit cannot locate or match your item(s) to your order, your sole remedy is a refund of your payment(s) to Flippit.

4. PO/APO/FPO Service: Flippit uses UPS as its primary carrier. If your address is not a UPS-deliverable address (such as a Post Office Box, or APO or FPO address) or the item is not acceptable to UPS (but is acceptable to another carrier), then Flippit may (at its option) ship via another carrier (such as US Postal Service (USPS)) under restrictions and surcharge(s) as specified by that alternative carrier.

5. Address Changes: Address changes may be made by using the link on the confirmation screen or in the confirmation email. Changes must be made before the order is processed; any address change requested after processing is subject to a surcharge.

6. Special Handling: For an item too big to fit in a Flippit bubble pouch, faster delivery, international service, more coverage, or for help placing an order, contact Customer Service. Overweight or oversized items are subject to surcharge.

7. Restricted & Unlawful Items: Flippit will not accept for shipment any item whose possession or transportation is illegal under any applicable law and may be subject to law enforcement intervention. Flippit may, in its sole discretion, refuse to accept, process, or ship (or may intercept or return) any item for any reason, including hazardous materials, restricted or regulated materials or articles, waste or by-product materials, weapons, ammunition, explosives or caustics, articles that are illegal or regulated, restricted by common carriers, live animals, alcohol, pharmaceuticals or controlled substances not prescribed to you or purchased over-the-counter for your own personal use, unsafe, perishable, irreplaceable, or valued above $50,000 (for purposes of this paragraph 7, “restricted item”). Items in violation of applicable law or regulations may be disposed of or reported to law enforcement. Where possible, Flippit will make a commercially reasonable effort to arrange for pick-up of restricted items; no refund will be issued in such cases. Flippit may refuse to ship any package whose contents may, in Flippit’s judgment, cause damage to other shipments or equipment. Flippit may be unable to store restricted items, and may be required by airport authority to immediately destroy restricted items or remove them from airport premises. In the event any item requires disposal or removal, you may be required to bear the cost of disposal or removal. If you tender a restricted item, you remain its owner and the party responsible for it, and you agree that, upon Flippit's notice, you will immediately arrange for its retrieval at your expense. Flippit may use all security and surveillance records, airport and law-enforcement resources, to identify you and pursue recovery and any other remedies available. If you fail to retrieve it promptly, or if removal, disposal, decontamination, remediation, or repair is required, you agree to pay all associated costs, including any emergency-response, cleanup, removal, fines, penalties, and third-party charges, in addition to any liability to the government or third parties under law including 42 U.S.C. § 9607, and 49 U.S.C. §§ 5123, 5124, or 46314. If a restricted item must be disposed of or removed, Flippit may, at its sole discretion, refund any portion of the service fee after paying disposal costs. You acknowledge that under no circumstances is Flippit, its agents, or its fulfillment partners (including any airport authority, governing body, or other party that handles items at a Flippit location) liable for any loss or damages of any nature in the event any restricted item is tendered to Flippit, and you agree to indemnify and hold them harmless from any claims, damages, fines, penalties, costs, or expenses arising from your deposit of any restricted item.

8. Declared Value Coverage & Liability: On Flippit’s acceptance of your paid order, your order is covered against loss or damage for an automatic declared value of the item’s replacement cost up to $100. Higher declared value coverage is available, and must be purchased prior to Flippit processing your order for delivery. Failure to declare a higher value means you assume all risk of loss above $100, even if your item is worth more, and you waive any claim above it. The declared value at the time your order is processed is Flippit’s total limit of liability to you for any and all claims related to your order. In placing your order at that declared value, you release Flippit, its agents, fulfillment partners, the shipping carrier and any other agents or parties from responsibility or liability above the declared value. Within that limit, Flippit may satisfy any claim by, at its discretion, replacing the item, or paying your declared value to the extent covered by Flippit’s underwriter. These limitations do not apply where prohibited by applicable law, such as for gross negligence, willful misconduct, or fraud.

9. Damage and Filing a Claim: On delivery, if you notice damage to your item(s):

   •      Don’t discard the item or the packaging.

   •      Take photos of the damaged item.

   •      Take photos of the packaging from all sides (including all 6 outer sides of a box).

   •      Save all packaging and contents until the issue is resolved, in case the carrier requires inspection.

   •      Email the photos to us at hello@flippit.com with your Flippit order number in the email subject.

   If warranted, we will work with you to file a claim. Claims must be filed within 45 days of placing an order.

10. Force Majeure: Flippit shall not be held responsible for any delay or failure to perform any part of this Agreement to the extent such delay or failure results from any cause beyond its reasonable control.

11. Data Entry: Flippit is not responsible for any error you make entering data or in capturing data saved on your mobile device, such as address, email, phone, or payment info—although we may use address-verification tools for efficiency—so please review your order before finalizing it. You’ll receive a confirmation email with your order details, as well as tracking text messages, if you opt in. Please contact us if you see any issues. Errors in data entry may be subject to reprocessing and reshipping charges.

12. Unclaimed Property: If your item is deposited in our Flippit Dropbox and you don’t complete a paid order for it, Flippit will not be deemed a bailee, and will have no responsibility for your item. Items without a paid order will be deemed abandoned after 7 days and Flippit may dispose of it as Flippit deems best in its sole discretion. Flippit does not assume any responsibility or liability before you complete a paid order.

13. Release: You hereby authorize Flippit Corporation to use images of your item(s) in Flippit's marketing, including posting to social media, so long as no personally identifiable markings or information are visible. You hereby waive the right to inspect or approve any photographs or video footage. You understand that you will not receive any compensation for the use of the photographs and/or videos. You expressly release and hold harmless Flippit, its agents, or its fulfillment partners (including any airport authority, governing body, or other party that handles items at a Flippit location) from liability for any loss, damages or claims of any nature by you or any third party for the actions of Flippit in reliance on this consent and release. In no event shall Flippit’s liability to you exceed the limit of liability set forth in ¶ 8 (i.e., $100, or your declared value to the extent covered by Flippit’s underwriter), or refund of any fee you may have paid, applied in the manner and at Flippit’s discretion.

14. Enforceability: Nothing in these Terms of Service limits or excludes any liability that cannot be limited or excluded by applicable law, including for gross negligence, willful misconduct, or fraud. If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, and the remaining provisions shall remain in full force and effect.

Customer Service: email hello@flippit.com or call 1-877-FLIPPIT (1-877-354-7748).


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